Director, IT Innovation & Strategy
Hyatt Hotels and Resorts
John Prusnick was appointed Director of IT Innovation & Strategy for Hyatt Hotels & Resorts in 2009 after serving as the Director of Infrastructure and Operations for Hyatt’s global IT operations. Mr. Prusnick has served Hyatt in the IT function for over 20 years and is a key member of Hyatt’s IT leadership team. Over his career at Hyatt, Mr. Prusnick has lead Hyatt’s technology efforts in many key areas for its International Operations, including Guest Room Technologies, Messaging and Collaboration, Intranet Portal, Sales & Banqueting Systems, Network Engineering, Telecommunications, Security, and Data Privacy. In his most recent Innovation & Strategy role, he brings forth thought leadership and direction for Hyatt’s business and IT teams alike, helping to examine new solutions as Hyatt evolves its business processes with technology to address improvements in guest, employee, and owner satisfaction. For Mr. Prusnick, Innovation’s motto is “There’s a way to do it better – find it” whether through the implementation of new technologies and IT architectures, or through business process improvements. Strongly aligned with the business leadership at Hyatt, he champions new ideas that help to differentiate Hyatt from its competitive set helping to foster Hyatt as the most preferred hospitality brand by its owners, guests, and employees. Mr. Prusnick received his Bachelor’s degree in Systems Analysis and a minor degree in Human Factors Psychology from Miami University.