Customer Centricity

Podcasts

How IKEA Strives for Excellence in Customer Service!
Paolo Cinelli, Chief Information Officer, IKEA, discusses how mobile technology is helping IKEA to increase operational efficiency and productivity ahead of the Enterprise Mobility Exchange Rotterdam 2012.

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Maurice Daw, Executive Director - Access, Virgin Media
discusses how Virgin Media have dramatically improved their customer experience through the lens of the engineer, and gives an overview of the key highlights of their implementation of mobile technology for their workforce.

Quickfire 5 Interview Round: Mobile Marketing Association
Paul Berney, Chief Marketing Officer & Managing Director for EMEA, Mobile Marketing Association, joins us for a quickfire five question interview ahead of the Enterprise Mobility Exchange. Paul discusses the primary obstacles you typically see enterprises facing with regard to mobile marketing today, and highlights the first three steps companies should take to build momentum with their mobile marketing initiatives

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White Papers & Infographics

How enterprise mobility strategy makers choose suppliers in 2012
Gain a better understand of how enterprise mobility strategy makers choose their solution providers from this fascinating new infographic based on a global Enterprise Mobility Exchange industry practitioner survey. Find out who gets involved in choosing mobility solutions in a company, what factors are crucial to getting sign off for investment, as well as the one thing that senior executives wish that their suppliers did but they don’t – not to be missed!

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ClickSoftware has created this helpful infographic to show the state of customer service in and outside the Service Industry.

If you’re interested in Customer Centricity, then check out the 2013 Enterprise Mobility Exchange - request an invitation if you’d like to be considered for a place