Gartner's 2014 Magic Quadrant for Field Service Management: Mobile Leaders

Contributor: Robbie Westacott
Posted: 01/01/2015
Gartner's 2014 Magic Quadrant for Field Service Management: Mobile Leaders
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Friday, January 2, 2015.

Gartner have positioned ClickSoftware in the Leaders Quadrant of the 2014 Magic Quadrant for Field Service Management for the fourth consecutive year.

ClickSoftware Technologies Ltd. announced earlier this week that it has been positioned in the Leaders Quadrant of Gartner's 2014 Magic Quadrant for Field Service Management for the fourth year running, based on criteria such as the ability to execute, and the completeness of vision.

According to Gartne's Field Service Management Magic Quadrant, "Leaders have a robust scheduling engine that is scalable to thousands of technicians, and they demonstrate a market-defining vision of how technology can help service professionals achieve business objectives. Leaders have the ability to execute against that vision through products, services, and demonstrated, solid business results in the form of revenue and earnings."

According to the report, "In a recent Gartner field service management survey, 85% of respondents indicated that they either are already using mobile field service applications, or plan to use them within 24 months. Additionally, mobility was a top-three decision criterion for more than 60% of respondents. These stats indicate that mobility has become a critical requirement for field service management buyers and an increasingly important focus area for vendors. While all field service management vendors offer some form of mobile access (via laptops at a minimum), the more advanced and progressive mobile solutions use HTML5 and native container technologies to support a wide variety of smartphones and tablets."

"Service organisations must consistently deliver unparalleled service experiences for their customers. This drives the ClickSoftware team to help these organisations make strategic service decisions to 'master the moment' when success is judged by their ability to complete the job the first time," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware.

Dr. BenBassat added, "The future of the world's largest companies will be determined by their ability to differentiate in service. In a world where social media shines a spotlight on the performance of every company, ClickSoftware empowers field workers to become a service company's best brand ambassadors.

"Simultaneously, recognising that even the most customer-centric organisation can only afford to invest in a finite number of field staff, resource productivity optimisation remains a challenge. ClickSoftware's algorithms enable service organisations to optimally utilise its resources' capacity; thereby pushing up the service envelope," Dr. BenBassat concluded.

2014 saw the convergence of a number of ClickSoftware's strategic initiatives focused on driving optimised service and mobile workforce management for every role, in service organisations of all sizes. Over the last few years, the company has repeatedly leveraged leading-edge technology, its considerable customer base, and its fluid cash position to expand its line of products based on its patented ã??service chain optimisationã?? concept.

In the past year, ClickSoftware has added 55 new enterprise and 15,000 new small and mid-size customers, increasing the distance from its competitors as the largest and most stable provider of mobile workforce management solutions.

Gartner said, "Cloud computing represents the glue for all forces of the nexus. Nearly all the field service vendors have a cloud-based option. In the past 12 months, however, we've seen several vendors that offer multiple delivery options gaining more traction with their cloud products, including prospects in the sales funnel. We expect this trend to increase."

"Our cloud strategy has focused on staying ahead of, and making the transition easy for, our customers as they inevitably go to the cloud," explained ClickSoftware's VP Products, Sassi Idan. "Our ability to leverage the benefits of the cloud, our continued investment in mobile innovations like wearables, collaboration, workflow, gamification, and vertical solutions for our top industries, are all targeted at generating faster and greater ROI for our customers."

The extent of ClickSoftware's solutions covers Enterprise Mobility, business analytics, demand forecasting, long-and-short term capacity planning, shift planning and real-time scheduling and optimisation, giving customers measurable ROI and enabling them to provide exceptional customer service.

ClickSoftware have also been named in Gartner's Magic Quadrant for Mobile Application Development Platforms (MADP) for a second consecutive year. Accompanied by the demonstrable loyalty of existing customers, many with more than 10 years of service optimisation, it is clear that the business value delivered by ClickSoftware solutions is market-leading.


Thank you, for your interest in Gartner's 2014 Magic Quadrant for Field Service Management: Mobile Leaders.
Contributor: Robbie Westacott