Latest Service Management and Mobile Workforce Technology Offers Wealth of Customer-Driven Enhancements
Thursday, February 19, 2015.
Astea International Inc., a leading provider of service lifecycle management and mobility solutions, has announced today the release of Astea Alliance 12.0.
This new solution will deliver both technical and functional advancements, to further enable the transformation in a company's service delivery ecosystem.
Workforce collaboration capabilities, decision making dashboards and scorecards, additional customisation controls, and a number of other significant enhancements, will help organisations deliver and maintain a consistent level of service worldwide, without compromising customer satisfaction.
Astea Alliance 12.0 features a number of noteworthy technological advancements that will help companies accelerate response times, improve the overall customer experience, and gain instant access to actionable intelligence.
Astea's innovative HTML5 mobile solution has been leveraged by global organisations to boost engineer productivity, lower costs and improve customer satisfaction. Astea remains focused on the pursuit of providing powerful capabilities to the mobile user, without adding complexity to the user experience.
This release will continue to build on that philosophy with optimised user navigation, the ability for a mobile user to work from multiple devices with complete synchronisations between devices, visualisation tools to easily support self-dispatch, live chat connecting the field engineer with the back office, centralised parts order status view and full bi-directional Microsoft Outlook synchronisation.
Astea's mobile solution provides the flexibility necessary for organisations to modify and adapt the solution for different user profiles or businesses, without requiring development expertise or adding additional costs.
"Our latest release provides key innovations that will further enable our customers to effectively execute on their service transformation strategy. We remain laser focused in delivering innovations to the market that will result in great financial or operational benefits for our customers," said Debbie Geiger, VP of Global Marketing, Astea International.
"We fully recognise that organisations have the need for robust functionality, but they also require intuitive user interfaces and workflows for maximum benefit and return on investment. With Astea Alliance 12.0, we have added more capabilities and optimised navigation enhancements to meet those complex requirements for both the back office as well as mobile. We always innovate to find new ways to enhance our solution for optimising the overall user experience. With our robust alerts, alarms, escalations, process flow and customisation tools, organisations have the power at their fingertips to deliver the ultimate customer service experience."
Astea's solutions offer all cornerstones of service lifecycle management, including customer management, service management, asset management, complete forward and reverse logistics management and mobile workforce management, with enhanced scheduling optimisation and actionable business intelligence.
Whether in the cloud or on-premise, Astea's solutions are designed to facilitate sharing and leveraging of critical information throughout the service lifecycle, removing the traditional barriers between the field and back office.