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Workforce/Field Force Management
Contributor: Esther Shein
Posted: 7/13/2016
Mobile App Development
With the growing number of smartphones in the market, it’s a safe bet that if you have skills in mobile app development, you’ll have your pick of jobs. Total revenues from mobile apps are forecast to reach $99 billion annually by 2019, according to... Full Article »
Contributor: Jason Koestenblatt
Posted: 09/30/2016
Jason Koestenblatt
As service organizations increasingly focus on customer satisfaction and revenue, research insights suggest reviewing current field processes to support better resolution rates and improve revenue opportunities is a key first step to better bottom... Full Whitepaper »