Turning the Needs of Mobile Customers into Measurable Success
"It is particularly important to be able to take what your customers are telling you and translate that into your product experiences."
Hightail help their customers easily access, share and act upon their business content through a number of mobile solutions. According to Abhay Rajaram, VP Customer Success at Hightail, in many ways, work has become less about where you go and more about what you get done. Therefore, in today's post-PC era, companies can't afford to not think mobile-first.
In Part 1 of this exclusive video interview, Abhay talks to us about his views on how important customer experience is to a mobile solution provider. Additionally, Abhay shares unique experiences in measuring customer satisfaction and delivering on promises to Hightail's highly-valued mobile users.