Embracing Mobile Transformation: Which Industries Lead?

The industries that focus on the future of technology clearly put themselves ahead of the curve and set the pace for how business is done. So in a mobile-focused world, which industries are utilizing the next generation of technology to become leaders?

Looking at the business world from a horizontal view, some industries clearly need to advance their IT posture quicker than others, but where does mobility fit in? Who are the early – and successful – adopters of enterprise mobility?

According to new survey data from VDC Research, shared here with Enterprise Mobility Exchange, one industry has a slight edge in current mobility standing, but the sector with one of the larger shares of both implementation and evaluation may be a surprise.

HealthcareRetailManufacturingField ServicePublic Sector
Actively using mobility solutions to support business initiatives44.4%44.9%38.7%45.7%40.8%
Evaluating new mobility concepts or opportunities36.8%25.9%30.3%31.8%34.4%
Planning initiatives12.5%25.9%20.6%20.8%18.4%
No plans6.3%3.4%10.3%1.7%6.4%

Data courtesy VDC Research

Field service is showing itself to be a leader in enterprise mobility, which makes plenty of sense considering the natural work environment, but only slightly edges out Retail and Healthcare. Surprisingly, however, is the Public Sector’s claim that it is actively using or evaluating the use of mobile concepts to the tune of 75% of respondents. IT in the public space has long been known as a laggard in the adoption of just about any digital transformation initiative.

“Government agencies have begun to shift their strategies towards creating a greater value from and enhancing their mobile applications,” said Eric Klein, Analyst with VDC. “This means a fundamental shift toward more dynamic applications through greater contextual awareness and environmental sensing and measurement capabilities. To accomplish this, internal development teams are experimenting with new platforms and tools to gain efficiencies as they create new backend services, connect to existing services, and create custom front ends for services. Ultimately government entities will be tasked with identifying the appropriate mobile use cases, as they tackle migration and integration with various backend systems and systems of records.”

Many of field service’s IT initiatives include the implementation of emerging technologies that can be folded into mobility: harnessing the widespread capabilities of IoT and the connected enterprise, along with the integration of artificial intelligence to complement workflows and boost productivity.

Interestingly, healthcare is continuing to innovate despite its heavy data compliance and HIPAA regulations. Some healthcare enterprises, like New York Presbyterian Hospital, have created entire teams to focus on innovation in mobility, and have already seen it pay off.

At the Enterprise Mobility Exchange: Healthcare event in June, David Tsay, Associate Chief Innovation Officer for NYP, shared some of the forward-looking processes being implemented by his team. For instance, the hospital’s Express Care app technology has realized a reduction in wait times from 2.4 hours to just 31 minutes, and is the first healthcare organization in New York City to offer virtual urgent care and follow-up care through a mobile application that has an average eight-to-10 minute wait time.

“We’ve seen vendors making notable strides in empowering users of their products with the ability to gain access to their backend systems and services,” Klein said. “Enterprises have come to recognize that the most useful mobile applications feature connectivity to backedn systems and have been making investments to modernize their application development capabilities to expand their mobile development capabilities.

“The number of organizations that are mobilizing applications is accelerating,” Klein continued, “specifically in industries where mobile solutions have been business-critical. We expect adoption in these industries to continue to gain steam, as organizations come to recognize that investments in new tools can help to save time in their coding and prototyping processes as well as minimize costs while improving communication and collaboration across their organizations.”

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