2018 Gartner Critical Capabilities Report




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Following on the heels of Gartner’s Magic Quadrant for Field Service Management, published last September, Gartner has released “Critical Capabilities for Field Service Management”.  ServiceMax from GE Digital rated highest for Equipment as a Service use cases.

This report scores vendor products for three common use cases:

• Equipment as a Service

• Complex Service and Support

• High-Volume and Volatile Schedules

Access the report to understand how the critical capabilities evaluated map to your needs, and how vendors scored in each area.

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