Mobile Video Conferencing: Trends, Challenges, And Solutions

Strategies To Ensure Smooth Video Conferencing

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Steven Lerner

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One of the fastest growing technology trends in the enterprise is to provide workers with video conferencing and collaboration tools on mobile devices. This is especially critical for field service employees, who should be able to do the same work with the same mobile video quality as office workers, no matter where they are.

Enterprise Mobility Exchange surveyed its audience in April 2019 about the current state of using mobile video conferencing tools. Skype was the most popular tool in the survey, with 61% of enterprises using it. Regardless of the tools being leveraged, 82% of enterprises make the video conferencing/collaboration solutions available for access on a mobile device.

Companies are using these tools for a variety of reasons — from cutting down on travel costs to improving meeting attendance for remote workers. Nearly 93% of respondents report that video conferencing/collaboration tools enabled their enterprises to reach those goals.

However, the findings also reveal the technical and security challenges with mobile video conferencing. Nearly half of all enterprises have endured low-quality video and/or audio with mobile video tools. Meanwhile, over half of IT leaders identified file/screen sharing of sensitive data as a top security concern with video conferencing and collaboration tools.

“Companies should understand that these tools are not secure,” said Jack Gold, president and principal analyst with J. Gold Associates. “Phones and networks can get hacked, especially if you’re connecting over a public network like WiFi at an airport or hotel. If you’re discussing sensitive material, you should not be using these tools.”

Simply put, enterprises must attain a fully functional mobile video conferencing strategy that improves technical issues and protects data.

Download this report to learn:

  • The current uses of mobile video conferencing and collaboration tools
  • The biggest technical and security challenges with these tools
  • Strategies for smooth and secure mobile video conferencing.