Fast Facts: Chatbots Worth Billions In Enterprise Savings

Jason Koestenblatt
Posted: 05/12/2017

In the fast-paced IT industry, new statistics and data are released daily. Each Friday, Enterprise Mobility Exchange publishes Fast Facts, taking a look at interesting or noteworthy information impacting businesses.

The emergence of chatbots in the enterprise is no surprise, as has been previously reported by Enterprise Mobility Exchange, but a new report released this week says the amount organizations will save by using the technology is in the billions.

Juniper Research forecasts chatbots will be the reason for $8 billion in enterprise cost savings annually by 2022, and financial services and healthcare providers will likely be the biggest beneficiary. The bots will of course become more prevalent as artificial intelligence continues to become a mainstay and powers the use of chatbots. In healthcare, for example, users will be able to interact with chatbots to assess health issues and provide a recommended course of action.

As AI enhances, Juniper says, the success of bot rate interaction – when a session does not end in human interaction – will move from 12% to more than 75% in a half decade, and go even higher, to 90% in that same time frame.

To see more results from the research, go here.

Have more Fast Facts? Share them with editor Jason Koestenblatt by emailing jason.koestenblatt@enterprisemobilityexchange.com. Get more news and industry analysis directly to your inbox from Enterprise Mobility Exchange by signing up for our newsletters here.

Mobility in Healthcare will be the focus at Enterprise Mobility Exchange's upcoming two-day event in San Antonio, Texas on June 12 and 13 at La Cantera Resort and Spa, where dozens of c-level IT executives from the life sciences, hospital network, pharmaceutical, and insurance industries will network and hear from their peers during two days of speaking sessions. Find out more by visiting the event website here

Jason Koestenblatt
Posted: 05/12/2017

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