AI Is The Next Frontier Of Enterprise Mobility

Artificial intelligence has been gaining steam in the enterprise for the better part of two decades, but at no time has it been more influential or necessary than now.

In a survey conducted by Enterprise Mobility Exchange in Q2 2017, 47% of IT executives said their enterprise is using or pursuing some form of artificial intelligence, augmented reality, or virtual reality technology. Conversely, just 7% of respondents said those technologies were among the top-three priorities for their business in 2017.

But what’s taking place in 2017 could be completely different in 2018, as enterprise IT continuously pivots.

“These technologies are definitely beginning to gain a foothold,” said Jeff Wallace, Founder and President of Global Kinetics. “I see a combination of both the consumer and enterprise play. There’s this big data umbrella, but what are we doing with that data? That’s where machine learning comes in, for example.”

In that same survey, 58% of respondents said the AI, AR, VR technologies either do or will have an impact on their business at some point in 2017. As those technologies grow, a rising fear of machines replacing people has grown.

“AR is moving quicker than VR, especially in business, because it doesn’t need extra hardware like headsets,” Wallace said. “But going forward, the big jobs will be in data science. Workers need to learn how to interact with computers. These new technologies will 100% replace jobs, so as a country we really need to reskill and retool workers.”

The mixed reality market is primed for growth and is forecasted to see a $6.86 billion value by 2024, thanks to a 76.8% CAGR in the hardware segment of the market. “The field as a whole – spatial and contextual computing – is going to be truly transformative,” said Ryan Martin, Principal Analyst at ABI Research. “[The mixed reality market] will take us out of the four corners of a screen, and enable us to be heads up and hands free.”


While augmented reality can enhance worker production, machine learning is setting the course for better security and uncovering data that the most adept analysts haven’t even considered. New waves of authentication processes, specifically continuous authentication - whereby a device is using biometrics and keystrokes to create a stronger algorithm to define its actual user and keep others out - is just one of many machine learning capabilities being used to strengthen software solutions.

While the use and implementation of new technologies is eliminating jobs, careers are also being born for those who need to build those systems and solutions.

In his analysis of a recent Microsoft AI event in London, CCS Insight Vice President Nick McQuire said, "Artificial intelligence has become central to Microsoft's overall strategy over the past 12 months. In September 2016, the company set up a dedicated research group in this area under Harry Shum. Consisting of 7,500 scientists, researchers and engineers from its product teams, the group aims to speed up the creation of artificial intelligence products and to better promote its efforts against those of Google, IBM and Amazon as well as against the growing influence of Chinese players.

"Dr. Shum opened the event by highlighting Microsoft's vision," McQuire continued, "which centred on people and amplifying humans with 'intelligent technology that will reason with, understand and interact with people as well as solve some of society's fundamental challenges.'"

Learn more about the advancements of Artificial Intelligence, automation, and machine learning in Enterprise Mobility Exchange’s Industry Insight 2017: The State of Enterprise Mobility by downloading the free report here.

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