Enterprise Mobility Exchange Completes Digital Transformation Online Summit

Over 800 Registrants, 7 Sessions, And 2 Days Of Digital Transformation Education

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Steven Lerner

On October 2 and 3, Enterprise Mobility Exchange hosted a digital summit to explore the opportunities and challenges businesses are facing on their Digital Transformation journey. The 2018 Digital Transformation Online Summit featured seven live sessions on artificial intelligence, enterprise mobility management, business intelligence, robotic process automation, and numerous other subjects. Speakers for the sessions included experts from Southwest Airlines, KeyBank, MetTel, Western Union, SAP, SOTI, and Maple Leaf Foods.

Over 800 mobility and digital transformation professionals registered for the free event, and those who attended received digital gift bags with speaker slide decks and exclusive content. Even if you didn’t attend, you can still sign up for free to watch every session on-demand.

Session: AI And Machine Learning

One session that stood out on day one of the Summit was “Implementing and Leveraging AI and Machine Learning as Drivers of Growth and Revenue,” which was hosted by Max Silber, VP Mobility of MetTel. Although many enterprises haven’t embraced artificial intelligence (AI) yet, most organizations are interested in learning more about the capabilities of this technology.

During the session, Silber provided several practical examples of industries that have already harnessed AI, including the health care industry that is using this technology to monitor remote patients. The most potent example from Silber featured the evolving office supplies retail industries. Since 2015, Staples revenue declined by 15% and Office Max declined by an average of 7.7%. The reason for the decline was because of a disrupter — Amazon Business took some market share by providing a better engine for users that was fueled by AI. In fact, Amazon Business grew to $10 billion in sales in just three years, and experienced faster growth than AWS. This example proves that AI can help win market share quickly. On an internal level, AI can help also help enterprises lower mobility costs by consolidating data and shutting off unused phone lines.

On the subject of retail, Silber discussed the mobile launch pad experience, which provides a uniform experience to customers in store or on a mobile device. AI is helping retail operations turn mobile devices into a customer facing launch pad. Instead of just focusing on a single click to buy, AI has helped retail businesses by upselling and suggesting other products to buyers.

As Silber explained, there are a few ways that enterprises can establish AI enablement. The first aspect is strategic alignment, which refers to choosing a vendor who can help with an AI engine. After a vendor is selected, the next aspect involves infrastructure readiness, which is taking the data that is already in place and consolidating it all into a single location that can be used by the AI engine. Silber said that AI involves consolidating different services into a clear data path that can be fed into an AI engine, which includes a layer of security over it.

If you didn’t get a chance to see this session — or perhaps you just want to watch it again — it is available to be viewed on-demand at anytime.