7 Powerful Lessons From The Digital Transformation Online Summit

Words Of Wisdom From Leading Industry Experts

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Steven Lerner

Enterprises embarking on their digital transformation journey often require some expertise about different key components of the process. On October 2-3, Enterprise Mobility Exchange hosted its first Digital Transformation Online Summit to provide mobility and IT professionals with the information they need to be successful. Over 700 attendees registered for the live sessions.

In case you missed it, you can still sign up now to watch the recorded sessions on demand. Here are seven of the most important lessons from the 2018 Digital Transformation Online Summit:

1. It’s All About The End User Experience

Session: Practical Steps to Digital Success: Building a Digital Transformation Road-Map

The first step into conducting a successful digital transformation is to develop a road-map. As Chris Grubbs (Product Owner / Senior Project Manager, Enterprise Mobility, Southwest Airlines) explained, there are actual two documents for this process. The first is your architectural diagram, known as a blueprint, and the second is the actual road-map that shows where capabilities align. Both are living documents that are updated monthly.

When it comes to developing the road-map for digital transformation, especially in regards to mobility, it is all about the end user experience. Users must be involved by testing new mobile technologies in the field and by providing honest feedback. It is imperative to define the process utilized by end users, and to understand that data can be a key component when it is given to the right people at the right time. More importantly, enterprises should set goals to improve the user experience over a long period of time.

2. Information Is The Lifeblood Of Your Organization

Session: Making Business Intelligence Work in the Age of Digital Transformation

Greg Steffine (SVP and Director - Business Intelligence & Analytics KeyBank) discussed the importance of business intelligence (BI) during digital transformation. Over 80% of BI initiatives fail because organizations lose perspective with technology by overcomplicating the effort and by tackling too much at once. As Steffine explained, not all data matters, and it is imperative that organizations extract the most important information to create long-lasting value.

Overcoming BI challenges can be achieved by collaborations between the business and IT departments, and by executing with speed and agility. After all, organizations that collaborate better often perform better. To get the most out of data, organizations should create an identity for BI initiatives, celebrate BI success, and prepare for feedback.

3. Working With The Right Partners Can Be A Key To Success

Session: Enterprise Mobility As the Face Of Digital Transformation

This session featured a case study about how Maple Leaf Food Inc., a Canadian consumer protein company, innovated with SAP to create a tailored, cloud-based mobile app, integrated with its ERP system. The speakers included Milos Dobranic (Director, Business Intelligence, Maple Leaf Foods) and Holger Fritzinger (Vice President, Head of Solution Management, Mobile Apps and Platform, SAP).

As the speakers explained, working with the right partners can be a key to success. Partners are critical to adding skills and expertise throughout the mobile journey. Organizations should also leverage a maturity model to identify areas of improvement, which can be achieved over time.

4. Artificial Intelligence Can Be A Giant Disruptor

Session: Implementing and Leveraging AI and Machine Learning as Drivers of Growth and Revenue

Continuing on the important theme of improving the user experience, Max Silber (VP Mobility, MetTel) discussed how this can be achieved through the use of artificial intelligence (AI). Silber explained how AI is currently disrupting the retail office supplies industry, with Amazon taking part of the market away from Staples and Office Max by implementing AI capabilities for users.

Since AI can be a major disruptor and a tool for improving the user experience, it is important for pick the right partner to help with AI data collection. Organizations with the right AI partners are able to increase productivity and revenue thanks to AI and machine learning.

5. Culture Is The Glue That Keeps An Organization Together

Session: SW Dev Culture: The “Secret Sauce” In Delivering Innovation Digital Transformation

IT expert Norman Palmer discussed the cultural changes that are enabling digital transformation, including trends in the software development space. There is a stronger focus today on technical aspects, such as IoT and digitization, instead of focusing on building an organizational culture. Thus, a cultural shift is needed in the enterprise.

In order to focus on culture, leaders must develop team strengths for accelerated change. There also needs to be more positive outcomes and more accountability in order to develop a strong organizational culture. Employees should honor past accomplishments while defining the future. This means evolving from an organization of fear to one of positive change.

6. Every Organization With Devices Needs Enterprise Mobility Management Tools

Session: The Truth (and Myth) Behind Enterprise Mobility Management

Enterprise Mobility Management (EMM) tools can help an organization get the most out of its devices. Today, a myriad of critical challenges are bombarding enterprise mobility, including security (since devices are an easy way to compromise data), rising costs (expensive deployments, troubleshooting, apps, and software updates), and a loss of productivity due to device downtime. In addition, mobile management has become increasingly complex due to the increased number of potential devices and operating systems.

To overcome these challenges, any enterprise with devices should consider EMM. The benefits including cost reductions, quickly device deployments, improved security, less downtime for remote workers, and more efficient workers. As Greg Lowes (Strategic Accounts Manager , SOTI) explained, enterprises should consider expectations of an EMM, such as configuring devices, creating apps, managing content, setting up communication, and enforcing security.

7. Automation Benefits Outweigh The Efforts Required To Develop The Solution

Session: Scaling Up RPA At The Enterprise Level To 100 Virtual Workforce And Lessons Learned In The First Two Years

Ricardo Badillo (Director Business Process Management, Western Union) presented a case study about how his organization integrated robotic process automation (RPA). Two years ago, Badillo and his team identified boring and repetitive tasks. This led them to pilot some teams and develop criteria for RPA project acceptances. Badillo revealed that 53 automated processes have been complete by 2018. Some of the lessons learned during the past 2 years include scraping together the budget to conduct RPA, selecting the right processes to automate, educating employees about RPA, getting the right involvement from IT, sequencing properly to avoid backlogs, and developing recovery plans if the robot fails.

Although RPA can have its challenges, the benefits typically outweigh any concerns. The benefits of RPA include freeing up employees to help customers, providing employees with more meaningful work, reducing some operational errors, improving accuracy, and reducing risk. An enterprise that employees RPA can grow without hiring more people, while potentially saving both time and money in the long term.