Setting The Record Straight On Robotic Process Automation

RPA Benefits, Mistakes, And Myths

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Steven Lerner

Hundreds of IT professionals have signed up for the free Digital Transformation Online Summit on October 2-3 to listen to industry thought leaders provide insight about digital transformation opportunities and challenges. One of the most interesting presentations scheduled for the Digital Transformation Online Summit is “Scaling Up RPA At The Enterprise Level To 100 Virtual Workforce And Lessons Learned In The First Two Years.”

The speaker for the presentation will be Ricardo Badillo, the Director of Business Process Management at Western Union. Badillo has over 17 years of experience in robotic process automation (RPA), transition & transformation, change management, business process management, analytics and IT service management. He served as a leader in multiple inter-disciplinary programs of various size and complexity.

Badillo’s presentation on RPA will empower attendees to develop their own operating model for an RPA program in scale. He will give a deep dive into creating an RPA Center of Excellence, and building internal knowledge. Badillo will also provide a case study about what lesson Western Union learned after a 2-year implementation program.

Enterprise Mobility Exchange: Why is scaling up RPA at the enterprise level perhaps the most important subject within a digital transformation?

Ricardo Badillo: Digital transformation is how companies are adopting and transforming the way they do business by leveraging the latest technologies to streamline processes, while finding more efficient ways to work, keeping employees satisfied, and therefore delighting customers. Digital transformation is among other things, the adoption of RPA, data science, mobility, cloud computing, cyber security and blockchain to resolve business problems. In our case, RPA has been one of the success stories of digital transformation in Western Union. The program started two years ago and has been a huge success automating different processes at an enterprise level.

EME: What are the benefits of robotic process automation?

RB: The most tangible benefit is usually increased efficiency through the automation of manual processes, freeing up time to help employees do more work, do new work, or do more innovation. However, there are other tangible benefits of RPA adoption, such as increased quality and accuracy, faster transaction processing, reduced risk, and more employee satisfaction.

EME: During your presentation in the Summit, you will discuss the lessons learned after a 2-year implementation program. Can you name one of those lessons?

RB: One of the first lessons that we learned was the involvement (or lack of involvement) of information security on an early stage. Starting from our education on how robots will be working via technology or processes, we were able to comply with all security policies the company relies on.

EME: What is the single biggest mistake that enterprises make with regards to RPA?

RB: Collecting input from different audiences and companies that have initiated the program, there is a lack of involvement of the trilogy for success: 1) business, 2) technology, and 3) operational excellence. The lack or low involvement, sponsorship and championship of one of these three important areas, will decrease the likelihood of the initiative success.

EME: What's the one thing that you want attendees to take away from your presentation at the summit?

RB: There are a lot of myths around automation, such as that RPA will eliminate the entire human workforce, or the erroneous assumption that RPA implementation is comparable to the complexities of other IT implementations, such a ERPs, BPMS, cloud, etc. The truth is that it is one of the most friendly and flexible technologies, with the fastest ROI and organizational adoption.

It's not too late! Reserve your spot for the free Digital Transformation Online Summit on October 2-3 to learn about RPA and other important subjects.