Technology: What's Going To Make A Difference In 2019?

Which Technology Will Impact Operational Excellence The Most In The Next 12 Months?

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Steven Lerner

The following article has been republished with permission from Process Excellence (PEX) Network.

Have you ever wondered what the other people in the industry are saying?

The PEX Network often publishes surveys, and sometimes the results deserve a wider audience. The Technology Excellence (Europe) Survey 2018 was designed to get a snapshot of the industry, and while responses were weighted towards banking, financial services and insurance (24%) and manufacturing (16%), plenty of other industries were represented: gaming, logistics, and software development to name but three.

Occasionally, the PEX Network throws out a broad question to get the sort of answers that you can't put on a spreadsheet — and in particular, it likes to ask the Network to make bold predictions. Combining educated guesses with the wisdom of crowds is not a bad baseline for an understanding of the concerns and aspirations of its members.

Technology: the changes that it is bringing in, the companies that are being left behind, and how the industry responds to developments, remains a relevant topic: look at how Uber has changed the ride hailing business, for example, in a way that local government is still struggling to keep on top of with legislation.

So here are a selection of the answers to thequestion:

Which technology will impact operational excellence the most in the next 12 months?

1. Technology will drive how we interact daily with customers that are more and more connected and require real-time information. Blockchain will impact operational excellence the most in the next 12 months.

Sector: Banking, Financial Services & Insurance
Job title: Chief Digital Officer
Organisation size: 1,000 - 10,000 employees

See Related: 5 Revolutionary Advantages Of Combining Blockchain With Internet Of Things

2. Link back office systems for greater efficiency and allow customer self service...Customer self service applications.

Sector: Local Government
Job title: Director for Performance and Innovation
Organisation size: Less than 500

3. Massive impact...AI, Machine Learning, RPA, Blockchain

Sector: Telecoms and Media
Job title: Chief Technology Officer
Organisation size: 10,000 - 50,000

4. It's one of the most influential parts of operations at the moment. The organizations that implement technologies the best will come on top in the long run. RPA will have a huge impact as the hype dies down and people get educated of its capabilities. Also I have seen some promising process mining software.

Sector: SSO in IT services and hardware sales
Job title: Chief Technology Officer
Organisation size:500 - 1,000

5. By facilitating process surveillance and improvement - speeding up data processing and management...IoT, Machine learning; data processing.

Sector: Management consulting, training and certification
Job title: Chief Operating Officer
Organisation size: Less than 500

6. Enable shift from incremental improvements to step change. Blockchain and AI.

Sector: Banking, Financial Services & Insurance
Job title: Chief Technology Officer
Organisation size: 50,000+

See Related: How This CIO Is Leveraging An AI Assistant To Maximize Efficiency And Savings

7. More automation...Robotics

Sector: Manufacturing
Job title: Chief Technology Officer
Organisation size: 1,000 - 10,000

8. Upcoming possibilities and trends will be key levers in achieving operational/business excellence....Intelligent process modeling to build a seamless business process.

Sector:: Public Sector
Job title:Chief Information Officer
Organisation size: 500 - 1,000

9. The opportunity cost of not focusing on digital is huge. Lack of digital investment can be a costly mistake.

Sector: Publishing Artificial Intelligence and Machine Learning
Job tile:Chief Information Officer
Organisation Size: 10,000 - 50,000