Muhammad’s passion for healthcare and his expertise in Health Information management has made him a champion of innovation. He most recently served as Senior Director of IT Service Management and Operations, during which he was responsible for the delivery of the IT Services, over 70 concurrent projects, and led the development of the hospital's operational processes. Some of his key achievements were establishing partnerships with the medical and clinical stakeholders and leveraging the latest innovations in heath technologies to support Cleveland Clinic Abu Dhabi's stabilization and growth. His work in Cleveland Clinic can also be viewed as a case study for just how significant IT can be for patients’ care and their overall subjective experience of the time they spend in the hospital.
Under his leadership, the IT department played a major role in hospital capacity expansion (400 beds) and ensuring 4000+ employees can provide their best work backed with seamless technical support.