Enterprise Mobility for Logistics: Knowing How to Deliver

Logistics companies strive to manage on-demand, up-to-date, real-time information regarding the precise synchronised locations of their resources, products and clients.

These demands are often most effectively met, by utilising advanced mobile solutions which track and monitor entire fleets of employees and goods, allowing efficient services to be delivered according to the specific requirements of the customer.

Due to the nature of urgency and punctuality involved in the logistics industry, investments to mobilise workers and services will continue to grow, due to the significant resulting improvements in performance, as well as the consequent reduction of risk and failure to deliver.

However, many logistics organisations struggle to transition away from legacy systems which are no longer capable of adequately fulfilling the demands of the supply chain. This means that mobile solution providers must enable cost-effective methods of device management, real-time fleet monitoring, analytics, secure information storage and vast connectivity.

A 2013 Intermec survey proposed that transport and logistics organisations could cut costs by around ã308,855 per year through process re-engineering, and also by implementing mobile solutions across workflows.

Some of the benefits of services which can cause financial improvements such as these include vehicle management and remote monitoring, theft prevention, improved driver safety, quicker response rates and real-time customer engagement and order tracking. However, it was revealed that a large percentage of companies have failed to undergo any changes to capitalise on these potential savings.

An integral foundation for these available improvements is the implementation of geolocation technology, which is synonymous in functionality with the operational requirements of logistics services by design.

A surge in the development of location-based devices and software is likely to continue as companies acclimatise to the inherent advantages, such as remote and automatic route guidance, traffic monitoring, synchronized dispatching, optimization of fleet management, comprehensive order tracking and live customer service updates. Surprisingly though, over 20% of the companies surveyed by Intermec last year are still missing out on up to ã185,000 in savings by neglecting the use of geolocation for their workforce.

Many logistics services do use tailored devices with customised, purpose-built mobile functions and software. This bespoke access to necessary information and data has become an essential solution in recent years.

Businesses of all sizes are aware of the necessity to utilise specific devices. This necessity lies in the acceleration of efficiency and quality of performance for their employees, through improved capabilities in task management and execution.

Of course, this is something that has been carefully measured and not just hypothesized, as metrics are used to track the proficiency of such devices while in use, and assess their contribution towards the fulfilment of the supply chain.

Over time, mobile solutions, such as wireless connectivity, operating systems, wide deployment of devices and customer communication and engagement, have become more common within the logistics industry. However, as Enterprise Mobility, mobile commerce and the consumerisation of IT develop at an exponential rate of growth, and more consumers adopt mobile technology as an essential part of daily life, transportation and delivery best practices will become far more fluid and interactive. There are now vast opportunities emerging for logistics to leverage the technology available, and make significant progress in business models, quality of services and customer satisfaction.

Categories: Enterprise Mobility, Logistics, Mobile Device Management, Legacy Systems, Fleet Management, Geolocation Technology, Customer Experience, Mobile Data