Cloud Applications Improve Management of Enterprise Mobility Support and BYOD

eMOBUS today released Enterprise Mobility Management (EMM) on the newly launched ServiceNow Store, to empower organisations to enhance and optimise the way they do business through service management.

Built on the ServiceNow platform, eMOBUS' integration with ServiceNow is set to help IT automate the management of mobility expenses, menial support tasks and BYOD programs, all by allowing ServiceNow users to manage mobile devices and view important wireless carrier information through the ServiceNow interface.

ServiceNow users can view information such as device model, service capabilities, upgrade eligibility and contract dates, real-time usage and monthly invoice costs. Additionally, they can automate tedious mobile requests and incidents such as adding or removing international services, re-setting voicemail, reporting a device lost or stolen, or opening a troubleshooting request.

All these features are set to enable users to increase levels of productivity and save valuable time on tasks through the use of mobility.

The ServiceNow Store is a commercial enterprise application marketplace that allows customers to purchase and download a broad range of third-party applications and integrations to help their IT and business operations.

"Our promise to our customers is to make mobility service management easy. With many of them already using ServiceNow our certified integration helps us deliver on that promise," said Moe Arnaiz, CEO, eMOBUS.

Using the ServiceNow Store, customers have easy access to apps that consumerise their employees' service experience, automate workflows across departments, integrate IT operations and deliver performance analytics. By unleashing the power of service management across the enterprise on one platform, organisations can improve efficiency and lower the cost of service delivery.