Case Study: Mac at Work in the Enterprise

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When employees are happy, productivity grows and profit margins increase. Worker satisfaction has risen with the implementation of mobile device use in the enterprise, and even more so with Bring Your Own Device (BYOD) initiatives.

In doing so, however, IT departments are saddled with having to support an array of operating systems and devices. At IBM, it became apparent many employees across all departments were using Apple products, which Big Blue did not yet have the proper support platform.

In this report you’ll learn:

  • How an IT giant took a “low-touch” approach to supporting thousands of BYO devices
  • Best practices in raising employee satisfaction through mobile support services
  • To balance device personalization while offsetting costs