Why Are Businesses Embracing Hosted Desktops?

The Benefits Of DaaS

Mark Bowker

Today, businesses are looking to simplify how IT delivers desktops and applications to employees — and with good reason. Too much time and energy are expended on buying, deploying, and managing desktops. These processes are generally time consuming and expensive, plus there isn’t a lot of value add. In addition, security remains a top business and IT priority.

Valuable data resides on laptops and mobile devices, and it’s questionable just how much visibility and control IT has maintained. We also hear that employee productivity is a KPI that businesses are using to measure the success of new applications, devices, and employee workstyles. As businesses make these investments they want to see measurable employee productivity results that can help fuel further investments.

While virtual desktop infrastructure (VDI) helped set the stage for alternative desktop delivery, recent research from Enterprise Strategy Group (ESG) indicates Desktop as a Service (DaaS) is a viable model, eliminating the need to drag the anchor weighted down with complex IT infrastructure. In fact, respondents shared:

• 76% of all organizations surveyed use or are interested in DaaS.
• 77% of DaaS users feel DaaS is fundamentally more secure than traditional desktop environments.
• 55% of DaaS users cite one or more tangible productivity benefits.
• 52% of DaaS users cite one or more tangible security benefits.
• 79% expect their DaaS environment to grow.

The Rise Of DaaS

The DaaS model has the opportunity to reduce the anguish IT has been dealing with for years as they attempt to keep pace with updates, patches, security vulnerabilities, new devices, hardware refresh cycles, etc. The DaaS journey typically starts with one or more special use cases for a specific project. After initial success, we see businesses scaling their use of DaaS, usually adding more use cases as they scale the deployment. Key use cases include remote teams, merger and acquisition activities, regulated environments, compliance mandates, and alternative work styles. As confidence in DaaS rises, businesses begin to provide DaaS as an option to replace locally installed and managed desktops, which in many cases leads to a replacement of the existing VDI deployment.

Businesses should consider where they may have VDI deployed today, and where DaaS may prove to augment or potentially replace the investment in VDI. The success of VDI has been limited by complex image management and infrastructure investments. The ESG research shows evidence that DaaS is being embraced to simplify the role of IT, provide a safe and secure environment, and boost productivity. These benefits are difficult to ignore.

Now is an ideal time to consider some of the DaaS solutions available today, and determine how they could fit into your short and long term desktop delivery and management plans.

Just In Time For AWS re:Invent

AWS re:Invent runs from November 26 to November 30. As one of the finest enterprise IT conferences, AWS re:Invent shines a light on the current state of the industry. For years now, Amazon has been setting the pace in the DaaS market thanks in part to the rise of Amazon WorkSpace. Use cases of enterprises standardizing on DaaS could potentially be discussed at AWS re:Invent, and it would be interesting to see how security professional view the DaaS model.

Mark Bowker is an analyst with ESG Global Research, member of Enterprise Mobility Exchange's Editorial Advisory Board, and contributor to the site.