Mobile Devices: The New Support Frontier For IT




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Recent years have brought a huge shift in the workplace around mobility. Smartphones, tablets, and laptops are now essential work tools for employees in many types of organizations and many lines of work. But where do these employees turn when they need help with an app or setting, especially if they use a personal device for work purposes?

Expectations are growing among employees and IT leaders that companies should provide robust tech support for mobile devices, both corporate-owned and personal devices used under a bring your own device (BYOD) policy. A recent IDG survey of IT leaders found that most recognize they are not fully equipped or prepared to support mobile devices.

An expansion of support technologies, tools, and staffing is necessary to keep up with the growing importance of mobility for business activity.

In this report, titled Mobile Devices: The New Support Frontier For IT, you’ll learn:

  • How businesses benefit from mobile device support
  • The challenges mobile users face when requiring support
  • The right support model for the mobile workforce

Learn more about using a guided support model and how it will help IT departments meet employee expectations while increasing IT effectiveness. Download the full report to learn more. 

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