mHealth Takes a Big Step in the Right Direction with Samsung in Canada

Thursday, January 15, 2015.

Saint Elizabeth, one the biggest healthcare providers in Canada, has teamed up with Samsung Canada in a landmark partnership that will equip 5,000 remote workers with Samsung GALAXY Tab S LTE tablet devices, marking Samsung’s largest mobile enterprise partnership in Canada to date.

The initiative will expand mobile innovation within the healthcare sector, powering the organisation with technology that will realise exciting new virtual health and mobile health experiences. This will be greatly beneficial to the team of 8,000 nurses, personal support workers and rehabilitation therapists that make more than 6 million visits a year, helping people live independently at home.

Samsung’s resources and expertise will help Saint Elizabeth lead the way in mHealth, as staff will use the range of devices and mobile apps to connect the circle of care in new and exciting ways, from scheduling appointments to more efficiently planning and navigating routes, electronically recording patient data and streamlining other processes to improve the volume and quality of services available.

The Samsung GALAXY Tab S LTE is packed with powerful business tools like Multi-Window capability, Ultra Power Saving Mode and SideSync 3.0. Samsung's built-in KNOX system will deliver a high level of trusted data and device security, and Saint Elizabeth will implement solutions from Samsung's EMM partner, SOTI Inc., to help manage, control and monitor their devices.

Shirlee Sharkey, CEO of Saint Elizabeth, said, "At Saint Elizabeth, we're powered by bright minds and bold ideas about the future of health care. With Samsung, we're plugged into the latest technology to help bring this vision to life. As our staff are delivering world-class care, Samsung's mobile devices are bringing innovation and efficiency to their everyday offices, which can often be a kitchen table, parked vehicle or patient's home at any given time."

This partnership will also provide over 500 Saint Elizabeth management and support staff with Samsung GALAXY S5 or Note 4 mobile devices, which will run on the TELUS network and optimise on-the-go performance. As part of an initial pilot rollout, some of the Samsung devices are already in use among Saint Elizabeth staff, with the full national deployment scheduled for March of this year.

"Samsung Canada is proud to partner with Saint Elizabeth in enabling their remote workforce to do more on the go through our innovative devices and solutions," added Paul Brannen, Senior Vice President of Enterprise and Mobile Solutions, Samsung Canada. "We believe our technology can help keep their front-line staff connected and empowered and their business at the leading edge of home health care innovation."

Healthcare is well-documented as one of the highest potential beneficiaries of mobility in the professional environment, as some projections have placed the global mHealth market at a value of almost $60billion by 2020. With many healthcare organisations incorporating large workforces and communications infrastructures across multiple premises, the prospect of mobility can contribute to alleviating key challenges and also significantly raise efficiency.

In addition, the demand for certain mobile devices and applications in healthcare is obvious, with tablets replacing traditional paper filing systems, providing practitioners with the most up-to-date, accurate and detailed information possible in virtually any location. More advanced form factors such as wearable glasses can also contribute to exponential improvements in surgical procedures and diagnosis, whilst healthcare bands and other connected devices for patients can allow for automated medical updates remotely.

For organisations such as Saint Elizabeth, whose specific focus is on home care, large-scale mobile deployments can clearly play an important role in regulating and mitigating some of the security issues which derive from accessing sensitive information on mobile devices out in the field.

With a partnership of this nature demonstrating the potential for nationwide deployments to improve service and patient care, it is possible that more mobile solution providers will look to develop bespoke healthcare offerings moving forward.