The Role Of Enterprise Mobility In Digital Transformation

Rethinking Mobility For A Digital Transformation Roadmap



Steven Lerner
10/11/2018

There are many components of digital transformation, with enterprise mobility often regarded as an integral part of the process. Enterprises are using mobile devices and mobile apps to solve business problems. The key is making apps that are easy for users to learn, can be developed quickly, and can leverage device innovations.

During a session at the 2018 Digital Transformation Online Summit entitled, “Enterprise Mobility As the Face Of Digital Transformation,” Holger Fritzinger (Vice President, Head of Solution Management, Mobile Apps and Platform with SAP) and Milos Dobranic (Director, Business Intelligence with Maple Leaf Foods) explained that mobility is the most important attribute of the digital transformation roadmap. They also discussed the importance of working with enterprise mobility partners so that an organization can leverage critical skills and expertise.

During the presentation, Fritizinger gave a current overview of how the industry views mobility. Among the findings:

  • 82% of executives believe that mobile is the face of digital transformation.
  • 80% of executives say workers cannot do their jobs without smartphones.
  • 70% of access to enterprise systems will occur by mobile device by 2020.
  • 62% of employees delay completing tasks that require logging into multiple systems.

Gauging Mobile Maturity

One of the facets of this topic that Fritizinger discussed was mobile maturity. It is critical for an enterprise to leverage mobile maturity to properly assess its current situation, and to identify challenges that need to be solved.

There are four aspects of mobile maturity for an enterprise:

  • Strategy: Establishing an organizational structure and objectives.
  • Mobile mindset: Having a mobile-first culture and skillset.
  • App portfolio: Utilizing both customer-facing apps and employee-facing apps.
  • Technology: The ability to integrate and innovate with the latest mobile trends.

As an enterprise embarks on a digital transformation journey, there are various mobile maturity levels which Fritzinger reviewed.

Case Study: Maple Leaf Foods

During the presentation, Dobranic discussed how Maple Leaf Foods innovated with SAP to create a tailored, cloud-based mobile app. The goal for Maple Leaf Foods was to provide product supervisors with iPads to conduct common SAP transactions, to access Office 365, and to perform core responsibilities. More importantly, Maple Leaf Foods wanted apps to follow a user-centric approach as part of a digital transformation journey.

The company defined success by allowing their product supervisors to work anywhere, to collaborate with remote workers, and to spend an extra 90 minutes a day on the floor to have a meaningful impact with employees. Each product supervisor was given their own iPad to create process orders from the floor, and to troubleshoot production issues with ease. The enterprise app on the iPad had a sleek design.

Maple Leaf Foods greatly benefited from this initiative. As a result of the technology, transcription errors were eliminated, there were quicker resolutions of incidents, there was less downtime, and the company achieved greater product quality. With the new app and the iPad, the production supervisors were able to work anywhere, they made better informed decisions, and they devoted more time to coaching workers.

Want to learn more about how enterprise mobility is the face of digital transformation? Watch the entire session from the Digital Transformation Online Summit.