Enhancing the Customer Experience: Connected Devices for Field Service Workflows

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With customer satisfaction the top metric for success in field service, leading organizations are increasingly equipping their mobile teams with actionable insights to make revenue-generating decisions in real-time.

Upgrading equipment, making field service workers more efficient, and keeping the end user satisfied: These are the changes necessary to continue enterprise growth.

That’s according to hundreds of surveyed logistics managers who believe real-time data integration and adoption of an IoT platform rank high on the list of widespread changes that can and should be made. Those same managers also weighed in on other mobile enterprise issues with varying results.

In this paper you’ll learn:

  • How equipping field service workers with proper mobile technology boosts productivity and efficiency
  • How much organizations are planning to spend on technology upgrades in the current year
  • Where and why enterprises are implementing IoT strategies