The Service Industry Consumer Frustration Index

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Most consumers try to avoid interacting with customer service departments at all costs, due to the synonymous wasted hours on hold, late arrivals of service reps and lack of available appointment hours which can cause organisations to lose valuable business.

This latest report, The Service Industry Consumer Frustration Index, takes a highly detailed look at the industries where these challenge are most prominent, the actions consumers take as a result, problems organisations need to address and how they can improve by doing so.

Readers will gain a far greater understanding of:

  • The biggest frustrations with the service industry
  • The value of reducing wasted time for customers and providing better service
  • The ways in which companies can proactively improve their service to optimise performance