IBM Helps UAE Federal Authority for Government Human Resources with MobileFirst
The United Arab Emirates Federal Authority for Government Human Resources (FAHR) today announced that it will transform its eGovernment services by teaming up with IBM, to deliver more personalised mobile capabilities, to improve employee engagement and streamline access to critical resources.
The IBM MobileFirst Platform will provide FAHR with a highly secure and reliable solution, which will enable the UAE's Federal Government employees to access sensitive data and conduct transactions on any mobile device.
The first app built on the platform (called FAHR) is designed to allow employees of ministries and federal bodies to apply for, cancel or track vacation days; browse and update personal data; check on monthly salary details; produce certificates and access medical insurance information.
The FAHR app will also deliver scalable access to services by employees of all the UAE ministries, as well as 17 autonomous agencies. The app includes 26 smart services that will enable users to conduct their own human resources transactions, and access information and data with greater ease, security and speed. Users will also be alerted by the app about new services based on their location.
The FAHR app was accessed by one million unique users within the first three months. Additionally, 18% of the self-service transactions through the Human Resources Management Information System, ‘BAYANATI’, have been executed using the Authority's Smart App, a percentage which is expected to continue to rise.
"We have worked with IBM to develop a well-defined mobile strategy that is aligned with our business in order to drive employee productivity," said Kelaitham Al Shamsi, director of Human Resource Management Information System, Federal Authority for Government Human Resources. "This demonstrates our continued effort to support the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai, regarding the shift towards smart government to ensure the provision of government services quickly and effectively around the clock."
With the IBM MobileFirst Platform, FAHR was able to reduce the time to market for its app. FAHR will also benefit from secure connectivity with back-end systems, allowing it to efficiently manage version upgrades, user data and audit data. With advanced mobile analytics capabilities, FAHR can also analyse patterns and trends to gain insight into the most frequently used services, peak use time and device preference.
"The UAE has been a leader in mobile innovation. From the world's first smart government app store, to inspiring new services through the launch of the mGovernment Service Awards, a mobile mind-set is becoming the number one way to unlock value in both the public and private sectors," said Amr Refaat, General Manager, IBM Middle East and Pakistan. "The Federal Authority for Government Human Resources has led by example, by demonstrating how mobile can transform the enterprise and improve employee productivity, which will help in availing better services for the citizens."