As we start to emerge from the COVID-19 pandemic, field service teams will increasingly turn to AI and automation to protect workers and ensure business continuity in the event of another crisis. What does the future of field service look like — and how does touchless service delivery fit into this new normal?
Join us and learn how to:
The increased frequency and severity of disasters caused by our changing climate has made it necessary to prepare communities for the unprecedented. As shown by the outbreak of COVID-19, being ‘future ready’ requires businesses to find innovative ways for disaster resilience, embedding this into daily BAU. This session run by NSW Fire & Rescue’s Marcus Swansborough will reveal the work his team are doing to handle disaster relief in times of crisis.
Discover how they handled the outbreak, and the learnings they took along the way.
Christiane Joussement, Head of Customer Excellence will deliver a case study on how Fuji Xerox’s field services team are adapting during the COVID-19 pandemic. With a reduced number of technicians allowed on the field, she’ll discuss the central relationships her field service team needed to have with the contact centre to handle repairs.
Trust has enormous impact on our results, relationships & retention of good staff. This unique workshop deep dives into the meaning of trust, exploring the consequences of when it is broken and helps participants build trust in their professional & personal lives with the help of a novel implementation tool.