ONLINE CONFERENCE PROGRAM
17 JUNE 2020

8:50 AM

Conference Opening

Remarks from the Conference Chairperson

9:00AM

Sponsor Session

9:30AM

Power Demo

09:45 AM

Speed of Response in the Wake of a Pandemic: Exploring the Technology, Skills and Change Management Strategies Required in Emergency Services for the On-Field Workforce

Speaker: Marcus Swansborough, Field Services Manager IT Operations and Communications, NSW Fire and Rescue

10:15 AM

Break

10:45 AM

Sponsor Session

11:15 AM

Reducing Your On-Field Workforce in Times of Panic: Working with your Contact Centre to Drive On-Field Efficiencies

Speaker: Christiane Joussement, Head of Customer Excellence, Fuji Xerox

11:45 AM

Applying Greater Control and Visibility to your Field Service Delivery Model to Improve Productivity

Speaker: Branko Kondic, National Manager Digital Services, Schindler Ahead

12:15 PM

Conference Closing

Remarks from the Conference Chairperson

12:20 PM

End of Online Conference

1:00 PM

Invite-Only Premium Networking: Interactive Discussion Groups

Rotation One: Virtual Support: Leveraging the best tools for remote connectivity and improved customer assistance

Rotation Two: Delivering assets and operational efficiencies through predicative maintenance

Rotations Three: Mobile Device Management: Having a mobile workforce that can complete all tasks through on-site devices

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The largest virtual conference dedicated to field service leaders, delivering data-driven solutions to improve the customer experience post Covid-19

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