The largest virtual conference dedicated to field service leaders, delivering data-driven solutions to improve the customer experience post Covid-19
17 June, 2020
| ONLINE | 8:50am - 11:40AM Australian Eastern Standard Time
Arka Dhar
Co-Founder and CEO Zinier
Arka is co-founder and CEO at Zinier, and is responsible for driving the company’s overall strategy and expanding to new verticals and global markets. Zinier is an intelligent field service automation platform that helps organizations work smarter, faster, and more efficiently.
Zinier is Arka’s second company started with co-founder Andrew Wolf. At age 23, the pair founded and sold Lift12, a Singapore-based data-driven supply chain management solution for retail brands.
Prior to Lift12, Arka led market development at TripAdvisor and was a venture partner at Rocket Internet, a leading European venture capital incubator.
Arka is an MIT-trained engineer, an astronomy geek and an adventurous foodie.
Conference Day: 17 June 2020
9:00 AM Touchless Field Service Delivery in a Post Covid-19 World
As we start to emerge from the COVID-19 pandemic, field service teams will increasingly turn to AI and automation to protect workers and ensure business continuity in the event of another crisis. What does the future of field service look like — and how does touchless service delivery fit into this new normal?
Join us and learn how to:
- Enable people to focus on higher-value work by automating routine tasks, such as scheduling or work verification
- Reduce the need for unnecessary in-person contact, whether it's digitizing paper-based processes or staggering technician and coordinator shifts to prevent infection
- Use AI to monitor equipment health in real time and identify opportunities for remote triage and/or self-maintenance
