The largest virtual conference dedicated to field service leaders, delivering data-driven solutions to improve the customer experience post Covid-19

17 June, 2020 | ONLINE | 8:50am - 11:40AM Australian Eastern Standard Time

Christiane Joussement

Head of Customer Excellence Fuji Xerox

Conference Day: 17 June 2020

Wednesday, June 17th, 2020

10:25 AM Reducing Your On-Field Workforce in Times of Panic: Working with your Contact Centre to Drive On-Field Efficiencies

Christiane Joussement, Head of Customer Excellence will deliver a case study on how Fuji Xerox’s field services team are adapting during the COVID-19 pandemic. With a reduced number of technicians allowed on the field, she’ll discuss the central relationships her field service team needed to have with the contact centre to handle repairs.