2020 Vision: How Mobile Technologies are Transforming Field Operations

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Field operations are in a state of strategic and tactical transition. Today’s organisations must cope with growing pressures ranging from tougher competition to eroding margins to the increasingly difficult task of finding and retaining good employees.

They also face a series of formidable business challenges such as improving customer relations, reducing operational costs, maximising employee productivity and increasing opportunities for revenue and profit growth. In response, field operations will be changing at an ever increasing pace over the next five years and beyond.

The 2015 Field Operations Vision Study reports on how forward-looking organisations are increasing their investment in mobility, to transform their field operations to more proactive, customer-centric and business-driven systems. Download this paper for industry thought leadership and insight into approaches to meet organisational challenges with field operations.

The paper also includes analysis of:

  • Survey results identifying top challenges facing field operations
  • Related trends impacting technology in the field
  • How companies can meet these challenges and achieve positive transformation