ClickSoftware Creates New Field Service Management with Cloud-Based Solution

Contributor: Shay Khosrowshahi
Posted: 04/27/2016
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Clicksoftware, a provider of field service management solutions for the enterprise, recently introduced Click Field Service Edge, a new cloud-based, mobile workforce management platform designed to meet the needs of field service providers.

Adoption of the cloud has more than doubled over the past two years and, and with that, cloud-based software solutions have become important to the business world. Recognising the technological benefits for field service companies, ClickSoftware's first, cloud only, SaaS-based solution delivers field service management in an  new way. With patented artificial intelligence, Click Field Service Edge connects enterprise customers with automated real-time insight and intelligent decision-making tools that provide a new level of productivity and efficiency to field workforce performance.

"As a company that has successfully managed billions of service engagements, and is exclusively focused on providing field service technology- since creating the market - we know what it takes to help our customers always be a step ahead of the demand, not just move in lockstep with it," explained Tom Heiser, ClickSoftware's Chief Executive Officer. "We designed Click Field Service Edge to help prepare for the future, and transform the business of customer field service operations from reactive to predictive."

Benefits of the new Click Field Service Edge include:

Increased Service Intelligence and Collaboration

Real-time status updates - including location and estimated time of arrival - provide organisations with competitive service advantages, enabling them to quickly plan, respond and deliver a better customer experience.

Additionally, integrated tools and bi-directional communication, such as interactive appointment confirmation details, improve customer engagement.


Intuitive tools and a flexible user interface allow mangers to create, test and deploy new functionality to drive user efficiency, productivity and satisfaction.

Continual, seamless upgrades provide greater agility and enable business users to stay ahead of the competition while also eliminating the expense and time of IT integration.

Improved Scale and Scope

Developed for the cloud, the solution's performance-optimised architecture offers efficiency, scalable and flexibility to continually support business growth and the changing technology needs of the market for decades to come.

In addition, Click Field Service Edge's intelligent mobile efficiency eliminates unnecessary data transfer on field devices to ensure that critical data is sent and received - even when connections are not optimal.

Click Field Service Edge is currently deployed with key customers including; Pacific Biodiesel, a leader in community-based biodiesel production and Southern Dock, one of the nation's largest providers of commercial doors, loading dock equipment and dock maintenance services.