IKEA Strives for Excellence in Customer Service through Mobile Technology

IKEA Strives for Excellence in Customer Service through Mobile Technology

Contributor: Niamh Madigan
Posted: 08/15/2013
Niamh Madigan

Paolo Cinelli, Chief Information Officer, IKEA, discusses how mobile technology is helping IKEA to increase operational efficiency and productivity and explains how they are moving towards an integrated enterprise architecture.

He also expands on the change of mind-set that IKEA has taken in the last two or three years, to connect decisions about information technology to business drivers that really lead to recognised value.


Thank you, for your interest in IKEA Strives for Excellence in Customer Service through Mobile Technology.
Niamh Madigan
Contributor: Niamh Madigan